A recent survey concerning TRUST had 17 countries unanimously
agreeing that one profession in particular was THE one to be trusted above all others.  If these 17,295 respondents are any indication of how the rest of the world feels then the likelihood is that FIREFIGHTERS are the most trustworthy group in the whole world. However, levels of trust in bankers have fallen considerably – down to a mere 37% compared with 98% for firefighters.

The GfK Trust Index for Spring 2011 determines the level of trust that citizens have in 20 professional groups and organisations (see below for more details). Of course, there are many interesting differences between the nations with Civil Servants having a vastly different reputation depending on the country in question:  just under 80% of Swiss citizens believe this profession to be trustworthy, only one in four in Greece gave a similar response.

So, who has our least degree of trust?

Conflict is different for everyone… especially when coming
from a different culture. What constitutes a conflict in one culture may be a lively and healthy debate in another. What is an assertive and healthy expression of desire in one culture may deeply offensive and cause pain and escalation somewhere else. So, what is conflict?

Managing to set up international salary structures that have a
global reach but a local touch is fraught with difficulties! The idea behind it is to ensure consistency and avoid discrimination, control costs and, along with performance management techniques, allow managers to differentiate between the performance of individuals around the world who are at different levels or hold different positions within the organisation. However, even with a global grading scheme, each country is a different market, with different expectations and, therefore, you need to design a pay system that encompasses the differences of each…

A recent piece of research with one of the UK’s best
known companies provided us with a fascinating statistic: that only one third of staff prefer to receive communication in a read-only form. Of the rest, over 40% prefer to receive it in an audio-visual form, whilst the remaining 25% want to interact with the content theyreceive by either discussing it locally with colleagues or more widely with other communities across the organisation. But despite this spread of preference, read-only remains the dominant form of internal communication. One of the most striking aspects of the research …

If nothing else, the credit crunch, the natural disasters of Cuba,
Pakistan and New Zealand, and the continuing tragedy unfolding in Japan have brought home to us all that we can no longer be ‘islands’ of nations any longer.  We need the support of, and give support to, a proactive international community that pulls its resources for the betterment of all.

So, if you have a child under 18, how important do you think it is that s/he should be encouraged to think globally and think of themselves as a  global citizen? A recent UK survey highlights that around three-quarters of parents believe that schools should help their children think globally (71%) and to develop abilities to be responsible global citizens (72%). It also demonstrates that the teaching of global issues is important to parents…

How about getting involved with International
Conflict Resolution Day? In 2011, it will fall on Thursday, October 20th. One of the easiest ways you can help spread awareness is to let others know what is happening in your area on or around Conflict Resolution Day. What kind of special activities are planned? Will you personally be doing something to honour the day? Can you sing conflict resolution-related songs? Want to read a poem for the world to hear? Phone it in! In celebration of CR Day, there’s a fun set of online games with conflict resolution content appropriate for different age levels. Fun and educational too.

21st century managers are now required to expand and adapt
their leadership and communication skills to leading virtual cross-cultural teams. However, building and nurturing efficient intercultural and transnational teams are enough of a challenge without throwing in remote or virtual managing!  The 21st century manager has to adapt in order to offer modern solutions to modern problems; in fact,s/he needs to become a global manager. So, what guide lines can I offer you to help you become a global manger with the ability to promote high performing virtual teams? What skills and attributes do you need in order to be effective?

Please join us and hear from leading cultural and mediation experts
on the subject of Conflict Resolution in Diverse Scenarios. With senior mediators, Ranse Howell of CEDR and Susanne Schuler from TEAMEDIATION.

Intercultural conflict – finding what works around the world.From the Harvard Concept and NLP to the Thomas Kilmann Model, the latest tools and methods will be explored for dealing with teams and people in conflict, in business, across borders and in diversity. Whether you are a practitioner, trainer, academic or student, there is something here for you.

The 4th of July

Whilst speaking to someone in the States on the telephone last summer I was asked if I was going to celebrate the 4th of July holiday, which was due in a day or so. I was taken aback for a moment by the question? I thought to myself, “But why would I? I mean after all, we (the British) were the ones that lost the War of Independence weren’t we?”

I don’t think that the full historical context was uppermost in the person’s mind when they asked me that question. They were simply spreading the ‘goodwill’ that the 4th of July event can evoke in the States.

The Bulgaria – US Gap.   Is it a Bridge Too Far?

A simple cultural training programme, for a call centre in Bulgaria, has rapidly grown into a complex and vivid example of how relatively sympathetic cultures and countries can throw up major gaps in values and understanding, highlighting the differences in values between the old communist societies and the US customer-centric society.